Client Story: TM ONE Tier III Certification of Constructed Facility
"The Uptime Institute certification process highlighted the tremendous importance of continuous improvement in all aspects of the data centre, from initial facility design through construction, including the operations processes and training of our data centre professionals. We are pleased to work with Uptime Institute and appreciate the insights gained from the best practices applicable to our world-class data centre design and build approach."
Edwin Ng
General Manager
TM ONE
Overview
TM ONE has a goal of enabling both private and public sector organisations to fully realize their digital opportunities. In line with its mother brand, Telekom Malaysia’s mantra of “Life Made Easier,” TM ONE illustrates the commitment to offering the best converged solutions and services to customers.
TM ONE is developing various innovative products and solutions on top of the core infrastructure as a means of accelerating convergence, with the goal of becoming the number one digital enabler for customers. The key lever to accomplish this goal is verticalisation throughout 2018-2020.
The first step in the verticalisation approach was the completion of the Experience Centre at Menara TM ONE, with this highly anticipated Experience Centre designed with state-of-the-art technologies to showcase a number of vertical solutions for customers. At 20,000 square feet, the Centre aims to help customers envision the future of their digital business transformation through inspirational, visionary and co-creational experiences. Customers can see new experiences and better understand the value that TM ONE brings as a trusted partner for both enterprises and public agencies throughout Malaysia.
The 20,000 square foot Uptime Institute Tier III certified data centre is built in Nusajaya Tech Park, Johor, the flagship technology park in Iskandar Malaysia. The Iskandar Puteri Data Centre (IPDC) is one of two major facilities planned by TM ONE to meet anticipated growth in data and hosting requirements. The carrier-neutral data centre will also house TM ONE’s international gateway that serves as a regional hub in providing services like end-to-end managed ICT services, BPO services, cloud services via digital marketplace and high-speed connectivity.
The IPDC, in tandem with the Klang Valley core data centre currently under construction and slated for a November, 2018 completion, is part of the company’s “twin core” strategy. Located 320 km apart, the two facilities will be linked with a fast fiber optic link to important business continuity and disaster recovery capabilities.
Both data centres will certified by Uptime Institute; IPDC is currently one of two such facilities to be awarded the Tier III Certification of Constructed Facility in Malaysia.
TM ONE is developing various innovative products and solutions on top of the core infrastructure as a means of accelerating convergence, with the goal of becoming the number one digital enabler for customers. The key lever to accomplish this goal is verticalisation throughout 2018-2020.
The first step in the verticalisation approach was the completion of the Experience Centre at Menara TM ONE, with this highly anticipated Experience Centre designed with state-of-the-art technologies to showcase a number of vertical solutions for customers. At 20,000 square feet, the Centre aims to help customers envision the future of their digital business transformation through inspirational, visionary and co-creational experiences. Customers can see new experiences and better understand the value that TM ONE brings as a trusted partner for both enterprises and public agencies throughout Malaysia.
The 20,000 square foot Uptime Institute Tier III certified data centre is built in Nusajaya Tech Park, Johor, the flagship technology park in Iskandar Malaysia. The Iskandar Puteri Data Centre (IPDC) is one of two major facilities planned by TM ONE to meet anticipated growth in data and hosting requirements. The carrier-neutral data centre will also house TM ONE’s international gateway that serves as a regional hub in providing services like end-to-end managed ICT services, BPO services, cloud services via digital marketplace and high-speed connectivity.
The IPDC, in tandem with the Klang Valley core data centre currently under construction and slated for a November, 2018 completion, is part of the company’s “twin core” strategy. Located 320 km apart, the two facilities will be linked with a fast fiber optic link to important business continuity and disaster recovery capabilities.
Both data centres will certified by Uptime Institute; IPDC is currently one of two such facilities to be awarded the Tier III Certification of Constructed Facility in Malaysia.
Opportunity
TM ONE began the organization’s journey with Uptime Institute by achieving the Tier Certification of Design Documents, which is intended as a provisional verification ahead of the facility construction. The Tier III Certification of Constructed Facility award ensures that TM ONE’s world-class Data Centre facility is constructed to the same specifications as those laid out in the original facility design documents. With many of TM ONE’s customers in highly regulated sectors, the Tier Certification award assures customers that the facility is built to its intended performance, availability and reliability. The certification award also shows TM ONE customers that the data centre provides further confidence to our customers as it meets if not exceeds industry standards and affirms that TM ONE is the enabler for the digitisation journey for the industry.
Customer targets for the IPDC include:
Customer targets for the IPDC include:
- Singapore enterprise market (local and foreign owned)
- Businesses in highly transactional industries such as BFSI, Commercial; Oil and Gas industries utilising the Twin Core Data Centre as the DR site where data is stored.
- Singaporean manufacturers looking for an alternative manufacturing plant in Johor.
- Global carriers- less than 5ms latency (back and forth) to Singapore via the cloud connect with Equinix.
“We are committed to provide our customers with state-of-the-art business solutions, coupled with the best customer support service towards enhancing their business productivity and market competitiveness, in line with our promise of `Life and Business Made Easier,’ hence working with Uptime Institute to realise the aspiration was a very progressive journey.”
Edwin Ng
General Manager
TM ONE
Edwin NgGeneral Manager
TM ONE
Solution
TM ONE has the largest Tier III certified data centre in Malaysia, which is a testament to the continued efforts to facilitate the nation’s aspiration of becoming a world-class digital and smart services hub in the region. The TM ONE data centre meets the industry’s top standards and thus ensures high availability, reliability and advanced security and connectivity. TM ONE is committed to providing customers with state-of-the-art business solutions, coupled with the best customer support service towards enhancing their business productivity and market competitiveness.
The certification processes undertaken by the TM ONE team provided insights into the best practices applicable to the TM ONE data centre design and build approach. This allows further competitive differentiation and assurance of the high quality of the data centre.
The certification processes undertaken by the TM ONE team provided insights into the best practices applicable to the TM ONE data centre design and build approach. This allows further competitive differentiation and assurance of the high quality of the data centre.
