The course will be delivered over the course of 5 half-days, culminating in a proctored examination. Please see Schedule for further information on dates and locations.

Sessions and topics are as follows:

Session 1—Introduction

• Introduction to Management and Operations categories
• Review of the most common Management and Operations deficiencies

Session 2—Concept of Operations and Maintenance

• Differences between operations and maintenance
• Factors for deciding who operates and maintains your critical facilities

Session 3—Staffing

• Staffing development process
• Staff qualifications
• Organizational structure impacts
• Defining roles and responsibilities for staff and support groups

Session 4—Maintaining a Critical Facility

• Building a preventive maintenance program and annual schedule
• Maintenance management system requirements for tracking activities
• Vendor support
• Predictive maintenance
• Life-cycle planning
• Housekeeping

Session 5—Operational Documentation

• Site policies
• Developing methods of procedure and other key documents

Session 6—Training

• Developing a training program and schedule
• Vendor training requirements

Session 7—Capacity Management

• Capacity and load management
• Determining critical capacities and forecasting when limits are reached

Session 8—Commissioning

• How getting operation involved in commissioning leads to operations success
• Establishing behaviors early in the development process that will ensure long-term success

Session 9—Building Characteristics

• Building characteristics impacts on operations

Session 10—Site Location Risk

• Defining risks to operational activities posed by natural and man-made factors
• Evaluating site risks and determining advantages and disadvantages of multiple site locations

Session 11—Means of Execution

• Understanding the dependencies of all the various categories when creating the Management and Operation program