This course will be delivered over 5 half-days, culminating in a proctored examination. Please see Schedule for further dates and locations information.

The Sessions and Topics are as follows:

Session 1—Key Concepts of Operations Strategy

• Strategy vs. governance vs. management
• IT dependence
• Digital portfolios and IT environments
• Moving from governance to management

Session 2—Advanced Portfolio Operations Governance

• Organizational objectives and commitments
• Organizational factors and limitations
• Environmental factors and limitations

Session 3—Portfolio Governance – Translating Strategy into Initiatives

• Assessing sites and environments
• Topology assessment
• Operational assessment

Session 4—Leadership, Culture, and Sustainability

• Leadership
• Organization
• Activities, roles, and job descriptions
• Creating a culture of excellence

Session 5—Initiatives at the portfolio level

• Portfolio training management
• Portfolio change management

Session 6—Deep-Dive Initiative Part 1 – Improving IT Efficiency

• IT effectiveness, efficiency, and cost
• IT efficiency initiative – moving beyond PUE
• IT efficiency
• Case studies

Session 7—Deep-Dive Initiative Part 2 – “Selling” the Efficient IT Initiative

• Costs of doing nothing
• Sample business case

Session 8—Translating Initiatives into Plans and Actions

• Efficient IT chargeback
• Key steps to planning and implementation
• Establishing a baseline
• Working session on chargeback

Session 9—Implementing Initiatives with KPIs

• Defining KPIs
• Defining effective KPIs
• KPIs for efficient IT initiatives
• KPIs for operations management

Session 10—Integrated Monitoring and Governance Initiatives

• DCIM as an integrated monitoring tool
• Applying FORCSS to DCIM acquisition